TERMS OF SERVICE

1. SUBJECT

The sale and delivery of the product(s) sold by the SELLER to the ORDERER/BUYER, whose characteristics and sales price are specified below, are governed by the provisions of Law No. 6502 on the Protection of Consumers - Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188). By accepting this pre-contractual information form, the BUYER hereby acknowledges and agrees that, upon confirming the order subject to this contract, they will be obligated to pay the order amount, any shipping costs, taxes, and other specified additional fees, and that they have been informed of this obligation in advance.

2. SELLER INFORMATION

Name: Claw Training

Address: ATAKÖY 7-8-9-10. KISIM MAH. ÇOBANÇEŞME E-5 YANYOL CAD. NO: 20 İÇ KAPI NO:70, 34212 Bakırköy/İSTANBUL

Phone: 05421052529

Email: info@clawtraining.com

3. BUYER INFORMATION (Hereinafter referred to as the BUYER.)

Name/Surname/Title:

Address:

Phone:

Email:

4. PRODUCT/PRODUCTS SUBJECT TO THE AGREEMENT INFORMATION

4.1 The basic characteristics of the goods/products/services (type, quantity, brand/model, color, number) are listed on the SELLER's website. You can review the basic characteristics of the product during the campaign period. Valid until the campaign date.

4.2 The prices listed and advertised on the website are the selling prices. The advertised prices and offers are valid until they are updated or changed. Prices advertised for a limited time are valid until the end of the specified period.

4.3 The sales price of the goods or services covered by the contract, including all taxes, is shown in the table below.

5. GENERAL PROVISIONS

5.1. The BUYER acknowledges, declares, and undertakes that they have read and understood the preliminary information regarding the basic characteristics of the product covered by the contract, the sales price, the payment method, and delivery on the SELLER's website, and that they have provided the necessary confirmation electronically. The BUYER acknowledges, declares, and undertakes that by confirming the preliminary information electronically, they have obtained the address that the SELLER is required to provide to the BUYER prior to the establishment of the distance sales contract, the basic characteristics of the products ordered, the price of the products including taxes, and the payment and delivery information, all of which are accurate and complete.

5.2. Each product subject to the contract shall be delivered to the BUYER or the person and/or organization indicated by the BUYER at the address specified in the preliminary information section of the website within the period specified therein, depending on the distance of the BUYER's place of residence, provided that such period does not exceed the 30-day legal period. If the product cannot be delivered to the BUYER within this period, the BUYER reserves the right to terminate the contract.

5.3. The SELLER undertakes to deliver the product subject to the contract in full, in accordance with the specifications stated in the order, and, if applicable, with warranty documents and user manuals, free from any defects, in accordance with legal requirements, to perform the work in accordance with the principles of accuracy and integrity, using the information and documents required for the work in accordance with standards, to maintain and improve service quality, to exercise the necessary care and diligence during the performance of the work, and to act with caution and foresight.

5.4. The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining their explicit consent before the performance obligation arising from the contract expires.

5.5. If the SELLER is unable to fulfill its obligations under the contract due to the impossibility of delivering the product or service subject to the order, it hereby accepts, declares, and undertakes to notify the consumer in writing within 3 days of becoming aware of this situation and to refund the total amount to the BUYER within 14 days.

5.6. The BUYER agrees, declares, and undertakes that they will confirm this Pre-Information Form electronically for the delivery of the product subject to the contract, and that in the event of non-payment of the product price and/or cancellation in the bank records for any reason, the SELLER's obligation to deliver the product subject to the contract shall cease.

5.7. If, after delivery of the product subject to the Agreement to the BUYER or to the person and/or organization indicated by the BUYER, the BUYER's credit card is used without authorization by unauthorized persons, resulting in the bank or financial institution not paying the seller the price of the product subject to the Agreement, the BUYER agrees, declares, and undertakes to return the product subject to the Contract to the SELLER within 3 days, with the shipping costs to be borne by the SELLER. 

5.8. If the SELLER is unable to deliver the product subject to the contract within the specified time due to force majeure circumstances beyond the control of the parties, unforeseeable circumstances, and circumstances that prevent and/or delay the parties from fulfilling their obligations, the SELLER agrees, declares, and undertakes to notify the BUYER of the situation. The BUYER shall have the right to request the SELLER to cancel the order, replace the product subject to the contract with a similar product, if available, and/or postpone the delivery period until the impediment is removed. In the event of cancellation of the order by the BUYER, the product amount shall be refunded to the BUYER in cash within 14 days if the payment was made in cash. In the case of payments made by the BUYER with a credit card, the product amount shall be refunded to the relevant bank within 14 days after the order is canceled by the BUYER. The BUYER acknowledges, declares, and undertakes that the average time required for the amount refunded by the SELLER to the credit card to be reflected in the BUYER's account may be 2 to 3 weeks, and that the reflection of this amount in the BUYER's accounts after its refund to the bank is entirely related to the bank's processing time, and therefore the BUYER cannot hold the SELLER responsible for any possible delays.

6. INVOICE INFORMATION

Payment Method:

Delivery Address:

Person to whom the order will be delivered:

Invoice Address:

Shipping Cost:

€

Invoice delivery: The invoice will be delivered to the invoice address together with the order upon delivery. 

7. RIGHT OF WITHDRAWAL

7.1. The BUYER may exercise their right of withdrawal from the contract without incurring any legal or criminal liability and without providing any justification by rejecting the goods within 14 (fourteen) days from the date of delivery of the product to themselves or to the person/entity at the address they have indicated, provided that they notify the SELLER. In distance contracts related to the provision of services, this period begins from the date the contract is signed. In service contracts where the provision of services has commenced with the consumer's consent before the expiration of the right of withdrawal period, the right of withdrawal cannot be exercised. The costs arising from the exercise of the right of withdrawal shall be borne by the SELLER. By accepting this contract, the BUYER hereby acknowledges that they have been informed about the right of withdrawal.

7.2. To exercise the right of withdrawal, the BUYER must notify the SELLER in writing via registered mail, fax, or email within 7 (seven) days, and the product must not have been used in accordance with the provisions of the “Products for Which the Right of Withdrawal Cannot Be Exercised” section of this contract. In the event of exercising this right,  if used.

7.2.1 The invoice for the product delivered to a third party or the BUYER (If the invoice for the product to be returned is corporate, it must be sent together with the return invoice issued by the company when returning it. Return orders with invoices issued in the name of companies cannot be completed unless a RETURN INVOICE is issued.) 

7.2.2. Return form, 

7.2.3. The box, packaging, and any standard accessories of the products to be returned must be delivered complete and undamaged. 

7.2.4. The SELLER is obligated to refund the total amount and any documents that place the BUYER under debt to the BUYER within 10 days of receiving the withdrawal notice and to collect the goods within 20 days. 

7.2.5. If the value of the goods decreases due to the BUYER's fault or if the return becomes impossible, the BUYER is obligated to compensate the SELLER for the damages in proportion to the fault. However, the BUYER is not responsible for changes and damages caused by the proper use of the goods or products within the withdrawal period. 

7.2.6. If the use of the right of withdrawal causes the amount of the campaign organized by the SELLER to fall below the limit, the discount amount benefited from under the campaign shall be canceled.

8. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

8.1. a) Contracts relating to goods or services whose price fluctuates in line with financial market fluctuations and is beyond the control of the seller or supplier.  

b) Contracts relating to goods prepared in accordance with the consumer's wishes or personal needs.  

c) Contracts relating to the delivery of goods that are perishable or may expire.

ç) Contracts for the delivery of goods whose protective elements such as packaging, tape, seals, or packages have been opened after delivery, and whose return is not suitable for health and hygiene reasons.

d) Contracts for goods that mix with other products after delivery and cannot be separated due to their nature.

e) Contracts for the delivery of books, digital content, and computer consumables provided in a physical medium, as well as data recording and storage devices, where the protective elements such as packaging, tape, seals, or packages have been opened after delivery.

f) Contracts for the delivery of periodicals such as newspapers and magazines, except those provided under a subscription agreement.

g) Contracts for services that must be performed on a specific date or during a specific period, such as accommodation, goods transportation, car rental, food and beverage supply, and leisure or recreation activities.

ğ) Contracts for services performed immediately in an electronic environment or for intangible goods delivered immediately to the consumer.